Don’t know how to measure your employee loyalty and engagement? Read this…

ENPS stands for Employee Net Promoter Score, which is a metric used by companies to measure employee loyalty and engagement. It is a variation of the Net Promoter Score (NPS), which is used to measure customer loyalty. The ENPS survey is used to determine the likelihood of an employee recommending their company as a place to work.

The ENPS survey is a simple tool that asks employees a single question: “On a scale of 0 to 10, how likely are you to recommend your company as a place to work?” Based on their answer, employees are classified into one of three categories:

  1. Promoters (score of 9 or 10): These are employees who are highly satisfied with their jobs and are likely to recommend their company to others.
  2. Passives (score of 7 or 8): These employees are satisfied with their jobs but not as enthusiastic as promoters.
  3. Detractors (score of 0 to 6): These employees are not satisfied with their jobs and are likely to discourage others from working at their company.

To calculate the ENPS score, the percentage of detractors is subtracted from the percentage of promoters. The resulting score can range from -100 to 100. A positive score indicates that a company has more promoters than detractors, while a negative score indicates the opposite.

The ENPS survey is a valuable tool for companies because it can help them identify areas where they need to improve employee satisfaction and engagement. By understanding what makes employees happy and what causes dissatisfaction, companies can take steps to create a better workplace environment and increase employee retention.

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Ratnesh Jain
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